Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • We provide a 60–minute response guarantee for every support ticket or e–mail that you submit to our customer care team. We’ll quickly answer all standard inquiries and forward the issue to our server admins in case further assistance is required. If you take advantage of our Optional Admin Services package, we will carry out any of the included server administration services at a time that has been discussed with you preliminary.

  • Top quality support service
  • A Top–Class Client Support Service

  • We will be at your disposal 24/7/365 to answer any queries that you may have related to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server administration tasks, you can make use of our Optional Admin Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center
  • A User–Friendly Help Section

  • Our Site Control Panel was preinstalled for every dedicated web hosting plan. Among its functionalities is a very handy integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of educational articles in addition video versions which demonstrate all the operations that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each section of the Site Control Panel.