The support that you will get from your shared hosting provider is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical issue with an active account. Timely and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a real hosting provider not from some reseller. If you buy a hosting account through a company that does not own its servers and it can't access them directly, it is likely that you'll wait for a couple of days to receive an answer to any kind of question, so your sites may remain offline for a long time. Alternatively, a provider that provides different means of communication and has a support staff that is available any time will assist you to right away and help you minimize or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, so our shared hosting services feature 24/7 tech support plus various options for communication. If you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up obtaining a service that you can't use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional investigation. Unlike the vast majority of providers out there today, we answer to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to get well-timed assistance, in particular when your website is not working efficiently for some reason. All of our semi-dedicated plans feature 24/7 customer and technical support, consequently in case something comes up, you can use various methods to contact us - phone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two options are for pre-sales, billing and general issues, so that in case you don't have an account yet, for instance, you'll be able to receive extra info regarding our solutions, or we can assist you with uncomplicated technical problems. The other two options are for solely technical issues or everything which is more time-consuming considering that it is easier to follow the correspondence between you and our technical support team. The guaranteed maximum answer time for them is only 1 hour, the regular one - 15-20 min, so you won't have to wait for an entire day in order to get assistance as you may have to do with other service providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer features 24/7 customer and tech support, so if you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us at any moment, even weekends and holidays. For your benefit, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems because it'll be much easier to monitor what is going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, yet it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will get extremely fast support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, so when you open a ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the best option when the matter involved requires more time to be resolved or if it should be forwarded to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.