Though this isn't the mainaspect for you to recognize a dependable shared hosting company from a bad one and a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to reach someone whenever you're in need of help. The phone support for web hosting services may vary from general to dedicated, therefore the problems which can be resolved through a call differ based on the particular supplier. In most cases, these matters are more basic and include billing or first level tech issues as more complex tasks often require a support ticket where both you and the system administrators can follow the proceedings with a particular issue. Still, having the option to phone call your provider will save you considerable time and efforts for the numerous small things which may eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
We know that being able to talk to a live consultant is rather important, for that reason we have three support lines worldwide (Australia, USA and UK) and you can contact us on the phone for fourteen hours a day. If you consider acquiring one of our shared hosting plans, for example, you'll be able to give us a call and learn more about our services before placing your order in order to be sure that we match all system requirements for your sites. Following the order, you can contact us about any kind of sales or billing difficulties you may experience, or receive any general or basic technical info that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply include live phone support for fourteen hours a day. If you're not sure which package is appropriate for your web sites, you would like to find out more about a package's features or you need any other kind of info about our solutions, you have the option to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you currently have an account, you are able to get in touch with us about sales and general matters, although we're usually able to assist with a large number of technical issues as well. For strictly technical difficulties you will need to take advantage of our integrated ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option when the issue requires additional time to be solved or it has to be escalated to our sysadmins.