In case you’re a website owner, a problem could always show up and it does not automatically have to be associated with the web hosting service. For example, something might go wrong when you bring a script up to date or some crucial data could be edited or deleted unintentionally. Whatever the essence of the problem might be, you’ll need to get in touch with the tech support team and ask them to restore a backup or to help you fix the problem that you are experiencing. How timely they’ll do that will predetermine the interval of time that your websites will be inaccessible. For particular websites like community portals or e-shops, a continued downtime period can often mean lost visitors and money. Hence, it is very important that you use the services of a web hosting company that offers not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any customer support ticket that you post or any email that you send is only 1 hour, even in case you contact us on weekends and public holidays. Whatever the essence of your enquiry or issue might be, we will lend you a hand instantaneously and will supply you with the necessary information to fix any problem with your websites. The real response time typically doesn’t surpass 15-20 minutes, which goes to say that you can just forget about waiting around for hours on end to get a problem solved or what is even worse – waiting one whole day only to receive an answer that more info is necessary while nothing’s sorted out. We will give you assistance in no time because we are aware of how costly time can be in the dynamic online world. The 60-minute reply guarantee applies to any billing or technical inquiry that you might have related to our shared hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of precisely how crucial it is to receive swift help, we guarantee that you will never need to wait for more than sixty minutes to receive a response to any support ticket that you post through your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than twenty to thirty minutes and this applies to any issue no matter what its nature is – billing, technical or general. Plus, our client and technical support team is available to you 7 days a week, which is the reason why even if you send a ticket during holidays, you’ll invariably receive a fast reply, which will contain the answer to an inquiry, the solution to an obstacle or the details required to sort out an issue yourself – if there’s something that you have to do on your end. With us, you’ll never have to spend a whole day waiting for a reply like you would with other hosting providers.