A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient method to get some info about the web hosting services or have some problem resolved because you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of errors at the time you exchange info like usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do something different while the agent examines the issue in question. Also, you're able to connect with a live chat room from any computer that's connected to the Internet, avoiding the phone fees that you will need to pay if you're calling to a different country.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, we provide live chat support too. You'll be able to get in touch with us every day, including holidays and weekends, and we can give you more info about the shared hosting plans that we offer in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for entirely technical issues you'll need to open a trouble ticket to our technical assistance team, as such matters will need additional time to be resolved, you can still contact us on the live chat for some tech information. To give you an example, we can assist you to set up an email address in your email client or troubleshoot multiple problems, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is available to all our prospective and active clients. If you're thinking about a new hosting account, you're able to chat in real time to one of our agents and obtain more info about our semi-dedicated plans in order to select the optimal package for your sites. In case you already own an account with us, we'll assist you in a very timely manner with general, billing and first-level techissues. Even though sometimes you'll need to open a ticket since there're troubles that can't be resolved through a live chat, we will assist you with numerous standard tasks, like setting up an email account in an email client or redirecting one domain name to another. As a result, you'll enjoy prompt assistance and you'll save a lot of time.