In case you’ve purchased a hosting package and you have certain questions relating to a specific feature/function, or in case you have confronted some complication and you need assistance, you should be able to touch base with the respective tech support staff. All web hosting providers use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the most efficient way to tackle an issue most often is to use a ticket. This method of communication makes the responses sent by both sides easy to track and enables the customer care team representatives to escalate the case in case, for example, a server admin has to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to have at least 2 different accounts to get in touch with the customer care staff and to actually manage the hosting space. Incessantly signing in and out of different accounts may be a nuisance, not to mention the fact that it requires lots of time for most web hosting companies to answer ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing your website files or customizing various account settings. The ticketing system is being monitored 24/7 by our support staff and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get support. In stark contrast with some other web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info in relation to any technical or billing problem. Moreover, you can read a collection of educational articles, which will help you resolve the most commonly faced issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which means that you will not need some other platform to get in touch with our client service team – you can do this on the spot if you stumble upon a difficulty. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is equally easy. With our clever search filter, you can swiftly find any ticket that you’ve already posted. You can open a ticket at any particular time since our help desk support staff members are at your service around the clock and reply in less than 1 hour, although it seldom takes that much to receive support. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about having to go through two or more platforms to fix a simple issue.